Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions under which kalvor processes returns and refunds for products purchased through our website. By making a purchase, you agree to comply with this policy.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Returns must be initiated within 30 days of the purchase date.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, custom-made products, and items marked as final sale. Please review product descriptions carefully before purchasing.

Return Process

To initiate a return, please contact our customer service team with your order details. You will receive instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service for returns.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued in cases where the returned item shows signs of use, damage not present at the time of purchase, or missing parts.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item, contact us with your order details and the reason for the exchange.

Contact Information

If you have any questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (346) 688-8038
• Address: 8438 Southwest Highland Street, Houston, Texas 77067, United States

Policy Changes

kalvor reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the revised policy.